Bakery Policies

• ORDER CONFIRMATION

  • Orders are not confirmed until your quote has been accepted and the required deposit has been received.

  • Once your request form has been submitted, you will receive a message from me within 24-48 hours. Please respond promptly and be prepared to submit your deposit via Zelle, CashApp, Venmo, or PayPal. NO CASH :)

  • Custom quotes include a labor fee that accounts for the time, creativity, skill, and care that goes into bringing your cake vision to life. This ensures that the work behind every order is valued and fairly reflected in the final price.

• PAYMENT POLICY

  • A 50% non-refundable deposit is required within 24 hours of receiving your invoice to secure your order.

  • The remaining 50% is due 5 days before your pickup or delivery date.

  • Orders must be placed at least 10 days in advance.

  • Your order is not confirmed until the deposit has been received.

• CANCELLATION POLICY

  • The 50% deposit is nonrefundable if you cancel your order.

  • Cancellations made 5 or more days before your pickup or delivery date will not require any additional payment.

  • Cancellations made less than 5 days before the scheduled date are nonrefundable.

  • If Lucky & Severus Bakery Co. must cancel your order, a full refund will be issued.

• RUSH ORDERS

  • Orders requested less than 10 days in advance are considered rush orders and are subject to a rush order fee.

  • Rush orders are accepted based on availability and are not guaranteed.

  • The rush order fee will be discussed and approved before your order is confirmed.

• PICK-UP POLICY

  • If you are over 1 hour late, your order will be canceled without a refund and cannot be rescheduled. 

  • Once your order has been picked up, Lucky and Severus Bakery Co. is no longer responsible for any damage to the product.

• DELIVERY POLICY

  • We proudly offer delivery throughout Austin, TX, and San Antonio, TX, including their surrounding areas. A delivery fee will be provided with a custom quote. Rates vary based on distance.

  • An adult must be present to receive the order. If no one is available at the scheduled delivery time, additional delivery fees may apply if a second delivery attempt is requested.

  • Please ensure someone is available to promptly transport the order indoors, especially during hot or inclement weather.

  • Large or tiered cakes may require a stable, level surface for setup. If requested, setup at the delivery location is available for an additional fee.

• REFUND POLICY

  • Due to the nature of our products, refunds are not available once an order has been completed.

• ALLERGY DISCLAIMER

  • Our kitchen handles common allergens, including wheat, dairy, eggs, soy, peanuts, tree nuts, and gluten. While every effort is made to prevent cross-contamination, we cannot guarantee an allergen-free environment.

• DESIGN POLICY

  • Inspiration photos are used as a guide. While we strive to create a design with a similar style and feel, every cake is handcrafted and will not be an exact replica of another artist’s work.

• STORAGE & CARE

  • Cake and cupcakes should be refrigerated when not being consumed, but should be taken out to thaw up to 2 hours before the event. DO NOT keep cakes or cupcakes in the sun or in a hot room, as the buttercream will melt.

  • Carry cake boxes from the bottom and place them on a flat/steady surface.

  • Sourdough loaves should be stored at room temperature.

• PHOTOGRAPHY POLICY

  • We love showcasing our creations! Unless otherwise requested, we reserve the right to photograph completed orders for our portfolio and social media.

• WEATHER AND UNFORESEEN CIRCUMSTANCES

  • In the event of severe weather, natural disasters, or other unforeseen circumstances that make fulfillment unsafe or impossible, we will work with you to reschedule or discuss available options.