Bakery Policies

• ORDER CONFIRMATION

  • Orders are not confirmed until your quote has been accepted and the required deposit has been received.

  • Once your request form has been submitted, you will receive a message from me within 24-48 hours. Please respond promptly and be prepared to submit your deposit via Zelle, CashApp, Venmo, or PayPal. NO CASH :)

• PAYMENT POLICY

  • A 50% non-refundable deposit is required within 24 hours of receiving your invoice to secure your order.

  • If your deposit is not received within that time frame, your requested date will be made available to other customers. 

  • The remaining balance is due 5 days before pickup or delivery using the same deposit method.

  • Rush order fees vary depending on the order and the amount of notice provided. ⏰

• CANCELLATION POLICY

  • Cancellations made 10 or more days before pickup/delivery may transfer the deposit to future orders (within 90 days).

  • Cancellations made less than 10 days before the scheduled date will forfeit the refund of the deposit.

  • Cancellations within 72 hours of the pickup/delivery date are not eligible for a refund, as your order has already been prepared.

• CHANGES TO ORDERS

  • Design changes are accepted up to 5 days before your event.

• PICK-UP POLICY

  • If you are over 1 hour late, your order will be canceled without a refund and cannot be rescheduled. 

  • Once your order has been picked up, Lucky and Severus Bakery Co. is no longer responsible for any damage to the product.

• DELIVERY POLICY

  • We proudly offer delivery throughout Austin, TX, and San Antonio, TX, including their surrounding areas.

  • Local delivery (within Austin, TX): $10

  • Delivery to San Antonio, TX: $15

  • An adult must be present to receive the order. If no one is available at the scheduled delivery time, additional delivery fees may apply if a second delivery attempt is requested.

  • Please ensure someone is available to promptly transport the order indoors, especially during hot or inclement weather.

  • Large or tiered cakes may require a stable, level surface for setup. If requested, setup at the delivery location is available for an additional fee.

• REFUND POLICY

  • Due to the nature of our products, refunds are not available once an order has been completed.

• ALLERGY DISCLAIMER

  • Our kitchen handles common allergens, including wheat, dairy, eggs, soy, peanuts, tree nuts, and gluten. While every effort is made to prevent cross-contamination, we cannot guarantee an allergen-free environment.

• DESIGN POLICY

  • Inspiration photos are used as a guide. While we strive to create a design with a similar style and feel, every cake is handcrafted and will not be an exact replica of another artist’s work.

• STORAGE & CARE

  • Cake and cupcakes should be refrigerated when not being consumed, but should be taken out to thaw up to 2 hours before the event. DO NOT keep cakes or cupcakes in the sun or in a hot room, as the buttercream will melt.

  • Carry cake boxes from the bottom and place them on a flat/steady surface.

  • Sourdough loaves should be stored at room temperature.

• PHOTOGRAPHY POLICY

  • We love showcasing our creations! Unless otherwise requested, we reserve the right to photograph completed orders for our portfolio and social media.

• WEATHER AND UNFORESEEN CIRCUMSTANCES

  • In the event of severe weather, natural disasters, or other unforeseen circumstances that make fulfillment unsafe or impossible, we will work with you to reschedule or discuss available options.